Shopping Info
Shipping and Delivery
■ Within Japan
Shipping fee: Regular shipping fee is 1,650 yen for Hokkaido, Okinawa, remote islands, etc. (880 yen for other areas)
Delivery company: Yamato Transport
Delivery time
1. In principle, we will ship the product within 3 business days from the next business day after receiving the order. For prepayment, delivery will be arranged after payment is confirmed (if there is a delay for some reason, we will contact you each time).
2. Handling of defective products Please be sure to check the product upon arrival. If there is any defect in the product, please contact us within 7 days of receiving the product. We will respond as soon as possible, such as by exchanging the product.
3. Regarding returns: Please be sure to check the product upon arrival. In principle, returns and exchanges due to customer convenience will be accepted if the product is unopened and unused and is returned within 7 days of arrival, but the customer will be responsible for all costs such as round-trip shipping.
Delivery of products
Delivery times vary depending on the region. Please see the Yamato Transport website . *Please note that delivery may be delayed due to traffic conditions, weather, remote islands, etc.
*For some remote islands and areas not served by Yamato Transport, our support staff will contact you after you place your order.
Specify delivery date and time
To specify a delivery date and time, please select the delivery date and time slot when placing your order.
*Even if you have ordered a product, the delivery schedule may be significantly delayed or the product may be discontinued and unable to be delivered. In such cases, we will notify you by email.
Packaging Information
This is the packaging specially made for this website.
Change shipping address
We cannot change the shipping address after an order has been placed.
Regarding long-term absence and refusal to receive parcels
If you are not at home, a missed delivery notice will be left in your mailbox, so please request the delivery company to redeliver the parcel before the storage period expires.
*As a general rule, products can be stored for 7 days from the time they arrive at the delivery office.
If we do not receive your contact within the delivery company's storage period, the item will be automatically returned to us and will be treated as a cancelled return.
Please make sure to check your address carefully before registering your order.
We will ship your order based on the information you have registered. If incorrect information is registered, it may not be possible to change it after shipment.
*If we need to resend a product that has been returned to us due to an extended absence, a redelivery fee will be charged.
Please note that if you refuse to receive the item, it will be treated as a cancellation without notice and we will charge you the shipping fee and handling fee separately.
*Please note that if you refuse to receive the item, we may refuse to do business with you in the future based on our company's standards.
■Shipping to overseas countries will be in accordance with the shipping and delivery fees of the cross-border e-commerce site ZigZag Co., Ltd. Please check the World Shopping page.